Privacy Policy

Update Date: 2025-07-21 Introduction Tocoding Technologies Co., Ltd. ("Joysee" or "Tocoding" or "we") values your privacy. Joysee, offered by Tocoding Technologies Co., Ltd., is a platform for smart device control and management. We prioritize users' privacy and personal information protection. This Privacy Policy explains how we collect, use, store, share, and transfer your information, and how you can access and protect it. This policy will help you understand: 1. How we collect and use your personal information. 2. Our use of Cookies and similar technologies. 3. Security measures. 4. Other uses of your information. 5. Exceptions to consent. 6. Global data transfers. 7. Sharing, transferring, and disclosing your information. 8. Protecting your personal information. 9. Managing your personal information. 10. Protecting minors' personal information. 11. Policy scope. 12. Policy changes. 13. Contacting us. 14. Policy effectiveness. Joysee understands the importance of personal information and is committed to protecting it. We adhere to principles like accountability, purpose limitation, consent, data minimization, security, transparency, and user participation. We follow industry security standards to safeguard your information and use it strictly as outlined in this policy. Please read this policy carefully before using Joysee. By using Joysee, you agree to our information collection and use practices. If you have questions, contact us at joysee@tocoding.com. 1. How We Collect and Use Your Personal Information Personal information is data about identified or identifiable individuals, excluding anonymized data. Sensitive personal information includes data like biometrics, religious beliefs, specific identities, health, financial accounts, location, and information of minors under 14. We collect and use your personal information for the following purposes: 1.1 Situations Where You Must Authorize Us to Collect and Use Your Personal Information To provide Joysee services and enable you to connect and manage smart devices securely, we may collect: 1.1.1 Login account information: Joysee account, nickname, avatar. 1.1.2 Mobile-related information: Hardware identifiers (IMSI, IMEI, MEID, device hardware serial number, SIM card identifier, OAID, Mac address, Android ID), installed apps, phone model, system version, language, country/region setting, app store version, screen size/resolution, CPU and display information. 1.1.3 Information collected during smart device connection: Based on the device type, we may collect Wi-Fi info (SSID, BSSID, Mac address, password), device Mac address, device ID, and Bluetooth Mac address. 1.1.4 Real-time video information: To display real-time camera footage. 1.1.5 Accelerometer and gyroscope data: To detect screen orientation changes and switch between portrait and landscape modes in the app. 1.1.6 We also share certain personal information with third parties that assist us in detecting and preventing fraudulent transactions. The information shared with these third parties includes some details you have provided to us (such as your contact information and transaction data), as well as information about your online interactions, including your device's IP address. This information is used to determine whether a transaction may be fraudulent. One of the third parties we utilize to help detect and prevent fraudulent transactions is Braintree Payments (a PayPal service); they are responsible for handling your personal information and using it solely for the purposes outlined in their privacy policy (https://www.braintreepayments.com/en-gb/legal/braintree-privacy-policy). 1.2 Situations Where You Can Choose to Authorize Us to Collect and Use Your Personal Information 1.2.1 Smart Device Sharing We support sharing smart devices via your Joysee account. Sharees can control the device after sharing. We may collect account IDs, shared account IDs, and device info (device ID, name, verification key, sharing status) to facilitate this feature and display sharing status. 1.2.2 App and Firmware Upgrades To ensure you have the latest Joysee services, we may use your Joysee app version and phone model for upgrades. We may also collect connected device lists and versions to provide firmware upgrades. 1.2.3 Video Recording To enhance home security, devices may automatically record video upon detecting motion. The first frame is encrypted and stored in the cloud for your viewing. Your video data won't be used for other purposes. You can control this feature in the device's "Settings - Motion Detection Recording." 1.2.4 Cloud Storage for Recordings If you use our camera cloud storage service, we'll collect info like storage type, order number, payment details, and remaining service days. For invoicing, we'll also need your billing details, taxpayer ID, and contact info. 1.2.5 User Feedback Collection We may collect feedback via third-party services like Rabbit Nest. This includes your phone number, email, photos/videos, and issue logs to better understand and address your concerns. 1.3 Joysee Permission Usage Explanation When using Joysee, certain device permissions may be triggered. We'll inform you of the purpose of these permissions and the impact of denying them. You can manage permissions via the "System Permission Management" page in the Joysee app. Key permissions include: 1.3.1 Read/write device storage (Android): For functions like scanning codes. 1.3.2 Location (Android, iOS): For smart device automation and connectivity. 1.3.3 Camera (Android, iOS): For scanning QR codes for device installation and sharing. 1.3.4 Microphone (Android, iOS): For video intercom and voice commands with connected devices like cameras. 1.3.5 Read phone state (Android): For generating local device identifiers. 1.3.6 WLAN (Android, iOS): For connecting to device WIFI during setup. 1.3.7 Bluetooth (Android, iOS): For Bluetooth-based device communication. 1.3.8 Photo album (Android, iOS): For accessing photos/videos in functions like scanning codes and feedback. 1.3.9 SD card data storage: For uploading avatars and downloading recordings. 1.3.10 Android ID-based features: For behavior statistics and smart motion detection alerts. 1.3.11 Advertising identifier (iOS): For discovering suitable products quickly. 1.3.12 To recognize your device and ensure the normal use of carrier traffic services, and to maintain the normal operation of our video viewing services as well as to improve and optimize your service experience, we will collect information such as the click usage time and frequency of a certain button, the option values of certain key configurations, and software crash logs. This data will be used to analyze the usage status of the product, troubleshoot crash causes, and reduce crashes in order to continuously enhance our offerings. 1.4 Third-Party Information Collection in the APP With your authorization, we may collect personal information from third parties to provide product features or services. When using third-party accounts to log in, we'll obtain authorized account info like avatar, nickname, and other details. We'll use this info in compliance with laws and regulations and our agreements with third parties. 1.5 Non-Personal Information Collection Examples of non-personal info we collect: 1.5.1 Alibaba SDK:ANDROID ID. 1.5.2 Umeng Analytics SDK: Installed app versions, distribution channels, IP addresses, network status, app crashes, usage duration, launch frequency, visited pages, device models, network types, and user retention stats for behavior analysis. 1.5.3 Share SDK:IP address, OS, WeChat version, network connection type/quality, device accelerometer data, service fault info, etc., for sharing content to WeChat, email, or QQ. 1.5.4 UC Woodpecker SDK:APP lag/crash data for bug analysis. 1.5.5 Alibaba Device Identifier SDK: For obtaining SD card storage permissions. 1.5.6 Push SDKs: We integrate OPPO, VIVO, Xiaomi, and Huawei Push SDKs to ensure timely delivery of urgent device notifications. This may require obtaining vendor-specific Tokens, AppIds, WiFi_SSID, etc. 1.5.7 CMIC SSO (China Mobile) & Alibaba Cloud SDK: For convenient user login via SMS verification codes. This requires obtaining the user's ANDROID ID for Alibaba Cloud number verification and one-click login. 1.5.8 Bugly SDK: To optimize user experience, we integrate the third-party Bugly SDK to collect data on app crashes, usage duration, device models, and user retention. This helps us enhance our product. 1.5.9 Alipay SDK: Our product supports package purchase payments, so we integrate the Alipay SDK to offer Alipay as a payment option. When users select this payment method, the Alipay app is launched to process the payment. 1.5.10 com.tencent.smtt (Tencent Browser Service) SDK: Provides browser services for the app to load internal mall pages and H5-related pages. No personal information is collected. 1.5.11 haomasuyan SDK: Collects personal information such as device model, OS version, unique device identifier, battery level, signal strength, software version, browser type, IP address, geographical location, service logs, communication logs, OAID, device IP, network type, device manufacturer, and mobile OS. Purpose: To receive verification codes and enable one-click login. Privacy Policy: http://www.haomasuyan.com/page141 1.5.12 Gromore SDK: Used for advertising to adjust ad strategies and analyze data. Collects IMEI, IMSI, MAC address, ANDROID ID, BSSID, hardware serial number, SSID info, software installation list, location, contacts, call logs, calendar, SMS, local phone number, images, audio/video, etc. Gromore SDK Privacy Policy: https://www.csjplatform.com/terms/gromoresdk-privacy 1.5.13 Youlianghui (GdtAd) SDK: Collects user personal information to provide more personalized ad services. Reads device IP address, software installation list, ANDROID ID, gravity sensor, accelerometer data for more precise ad targeting. 1.5.14 PayPal (Data Collector) SDK: Collects device location information to enhance user experience, manage risks, and comply with laws. Ensures users are aware of and agree to information collection, following privacy policies and security measures. 2. Our Use of Cookies and Similar Technologies 2.1 Cookie Usage 2.1.1 To allow you to receive smart motion detection alerts from cameras and enhance user experience, we may send one or more small data files called Cookies to your computer or mobile device. These Cookies are unique to you and can only be read by web servers within the domain that issued them. We use Cookies to store camera device data, helping us determine device status and data security. You can choose whether to enable or disable Cookies. 2.1.2 We won't use Cookies for purposes beyond those stated in this policy. You can manage or delete Cookies as per your preferences. Most browsers accept Cookies by default, but you can usually modify settings to reject them. However, disabling Cookies may require you to manually adjust settings each time you use Joysee, delete previously stored info, and potentially affect service security. 2.2 Use of Web Beacons and Similar Technologies In addition to Cookies, we use Web Beacons and similar technologies on our website. These electronic images, such as "single-pixel" GIF files or "Web Beacons," are used in the following ways: 2.2.1 To count user visits and duration on Joysee. 2.2.2 To provide intelligent analysis of alarm events based on Cookie information. 3. Security Safeguards To enhance the security of services provided by us, our affiliates, and partners, and to protect you, other users, and the public from harm, we may use or integrate your account information, device information, and software usage data, along with info obtained from our affiliates and partners with your consent or as permitted by law. This helps us verify identities, detect and prevent security incidents, and take necessary recording, auditing, analyzing, and remedial actions. 4. Other Uses Subject to applicable laws, we may anonymize, aggregate, de-identify, and encrypt your personal information to create statistical data. If we use your information for purposes not covered in this policy or repurpose data collected for specific reasons, we'll seek your consent first. 5. Exceptions to Consent Under relevant laws and regulations, we may collect your personal information without consent in the following cases: 5.1 Directly related to national or defense security. 5.2 Directly related to public safety, public health, or significant public interest. 5.3 Directly related to crime investigation, prosecution, trial, or execution of judgments. 5.4 Necessary to protect significant legitimate rights of you or others, such as life or property, when obtaining consent is difficult. 5.5 Personal information you've publicly disclosed. 5.6 Collected from legally public sources like news reports or government disclosures. 5.7 Necessary to conclude or perform a contract with you. 5.8 Required to maintain the security and stability of our products/services, such as detecting and fixing issues. 5.9 Necessary for legitimate news reporting. 5.10 Required for academic or statistical research in the public interest, with de-identified results. 5.11 Other scenarios as stipulated by laws and regulations. 6. Global Data Transfers Joysee processes and backs up personal information through global facilities. Currently, we have data centers in China, India, the US, Germany, Russia, and Singapore. Your information may be transferred to these centers as described in this policy. We may also transfer your info to third-party service providers and business partners, which may involve cross-border transfers. While different jurisdictions may have varying data protection standards, we remain committed to complying with this policy and protecting your information. Personal information collected in mainland China is stored there, except as permitted by law for cross-border transfers. Similarly, data from Russia and India is stored locally, except as permitted by local laws. When transferring information overseas, we adhere to applicable laws and implement unified security measures to meet local data protection requirements. We store your personal information only as long as necessary for the purposes of this policy and as required by laws and regulations. If we cease operations, we'll stop collecting your information, notify you via individual messages or public announcements, and delete or anonymize stored data. 7. Sharing, Transferring, and Disclosing Your Personal Information 7.1 Sharing We generally don't share your personal information with other companies, organizations, or individuals, except in the following cases: 7.1.1 With your explicit consent, we may share your personal information with other parties. 7.1.2 We may share your personal information as required by laws and regulations, litigation needs, or at the request of administrative or judicial authorities. 7.1.3 Within the bounds of the law, we may share your personal information to protect the legitimate rights and interests of Joysee, our affiliates, partners, you, or the public. 7.1.4 We may share your personal information with our affiliates who provide services to you or us. However, we only share necessary information, and affiliates are bound by this privacy policy. If affiliates wish to change the purpose of processing your information, they'll seek your consent again. 7.1.5 Unless you've given explicit consent, we won't share your personal information with third-party advertisers, app developers, platform operators, or other partners. We may provide aggregated or anonymized data to these partners, such as informing app developers about the number of installations of their apps. 7.1.6 To fulfill the purposes stated in this privacy policy, we may share your personal information with our suppliers, service providers, consultants, or agents to enhance customer service and user experience. These parties may offer technical infrastructure services, analyze service usage, evaluate ad effectiveness, provide customer and payment services, conduct academic research, or offer legal, financial, and technical advisory services. For example, we may invite registered users to participate in lottery events. If you win, we'll need to provide your personal information to logistics service providers to deliver prizes. We ensure that companies, organizations, and individuals with whom we share personal information sign strict data protection agreements, requiring them to handle personal information in accordance with our instructions, this privacy policy, and other confidentiality and security measures. 7.2 Transferring We won't transfer your personal information to other companies, organizations, or individuals except in the following cases: 7.2.1 As Joysee's business evolves, we or our affiliates may undergo mergers, acquisitions, asset transfers, or similar transactions. If such transactions involve the transfer of your personal information, we'll require the new holder of your information to comply with this policy. Otherwise, we'll require them to obtain your explicit consent. 7.2.2 We'll transfer your personal information to other parties with your explicit consent. 7.3 Disclosure We'll only publicly disclose your personal information in the following situations: 7.3.1 With your explicit consent. 7.3.2 When required by law, legal proceedings, court orders, or government departments. 7.3.3 Other scenarios as stipulated by laws and regulations. 8. Protecting Your Personal Information We've implemented industry-standard security measures to protect your personal information from unauthorized access, disclosure, use, alteration, damage, or loss. We'll take all reasonable and feasible steps to safeguard your personal information. 8.1 We encrypt identifiable personal information during transmission and storage. For your device identifiers like IMEI and MAC address, we anonymize and encrypt them using the MD5 algorithm on your device before collection and upload. 8.2 If our application uses WebView technology, we validate and restrict all file protocol URLs in WebView to prevent unauthorized access to sensitive application and SDCard data, safeguarding against potential information leaks. 8.3 We implement access control mechanisms on our servers and follow the principle of least privilege for personnel who may access your personal information. We regularly review access personnel lists and records. 8.4 Our servers run on secure, hardened operating systems. We conduct account audits and monitoring of server operations. In the event of known security issues with server operating systems, Joysee will promptly upgrade to ensure the security of all server systems and applications. 8.5 We regularly provide staff training on personal information protection laws and regulations to enhance privacy awareness. 8.6 In the unlikely event of a security breach compromising our physical, technical, or management safeguards, we'll swiftly activate our emergency response plan. We'll report the incident to relevant authorities as required by law and inform you of the breach's nature, potential impact, and measures taken or to be taken via推送, public announcements, or other effective means. 9. Managing Your Personal Information While using the Joysee APP, you can access and manage your personal information through the following methods: 9.1 Deleting Your Personal Information You have the right to request the deletion of your personal information from Joysee in the following circumstances: 9.1.1 We collected your personal information without obtaining your explicit consent. 9.1.2 Our processing of your personal information violates legal or regulatory requirements. 9.1.3 We used or processed your personal information in breach of our agreement with you. 9.1.4 You uninstall or discontinue using our product or service. 9.1.5 We cease providing services to you. You can contact us via the method outlined in Section 13 of this privacy policy, and we will respond within 15 working days. Alternatively, you can delete your account and all associated data through Joysee App Settings - Account Cancellation. When we delete your personal information from our servers, it may not be immediately removed from backup systems, but will be deleted when backups are updated. 9.2 Withdrawing Your Consent You can withdraw your consent for the collection and use of your personal information by disabling device functions. For this product, you can revoke our permission to access your GPS location information, camera, or photo album via your mobile device settings. Please note that each business function requires certain basic personal information to operate (see Section 1 of this privacy policy). If you withdraw your consent, we will be unable to provide the corresponding services and will cease processing the relevant personal information. However, this decision to withdraw consent will not affect any personal information processing conducted prior to the withdrawal. 10. Protection of Minors' Personal Information Minors must obtain consent from their guardians to use Joysee products or services. We advise parents or guardians to review this privacy policy with minors and encourage minors to seek guidance before submitting personal information. If you are a guardian of a minor and have questions about the minor's personal information, please contact us using the method provided in Section 13 of this privacy policy. 11. Scope of This Privacy Policy This privacy policy applies solely to all products and services offered by Joysee. It is important to note that this privacy policy does not extend to the following scenarios: - Information collected by third-party products or services that embed Joysee products or services. 12. Changes and Revisions to This Privacy Policy Our privacy policy may be subject to changes. We will not restrict the rights you are entitled to under this privacy policy without your explicit consent. In the event of significant changes to this privacy policy, we will provide conspicuous notifications (for example, via pop-up windows when the software is updated or when you log in again). Significant changes as referred to in this policy include but are not limited to: 12.1 Major changes to our business model, such as the purpose of processing personal information, the types of personal information processed, or the manner in which personal information is used. 12.2 Significant changes to our ownership structure or organizational framework, such as changes in ownership due to business adjustments, bankruptcy, or mergers and acquisitions. 12.3 Changes to the primary recipients of shared, transferred, or publicly disclosed personal information. 12.4 Significant changes to your rights and the manner of exercising them regarding personal information processing. 12.5 Changes to the department responsible for personal information security, contact information, or complaint channels. 12.6 When personal information security impact assessment reports indicate high risks. We will also archive previous versions of this policy for your reference. 13. Contact Us For any questions, feedback, suggestions, or complaints regarding our Privacy Policy or data practices, please contact us at: Email: Joysee@tocoding.com Customer Hotline: 400-6888-965 Office Hours: Monday to Friday, 9:00 AM – 6:00 PM. We typically respond within 15 business days. Developer Information: Company Name: Tocoding Technologies Co., Ltd. Address: Rm. 1202, 12th Floor, Tower G2, GALAXY WORLD, Bantian Street, Longgang District, Shenzhen, China 14. Regarding Payment Purchasing value-added services in some countries and regions, the receiving merchant is Hong Kong Shida Electronic CS Limited. The company address is FLAT/RM A ZJ 300 20/F 300 LOCKHART ROAD WAN CHAI HK. 15. Effective Date This Privacy Policy takes effect from the date of the update.